All Graphic Supplies Freight Policy
All prices are in Canadian dollars.
Under normal circumstances when
Free shipping on orders of $1000.00 (some restrictions apply)
Flat rate Shipping- applies to Ground Shipments
$24.99 – on orders $ 0.00 to $ 250.00
$39.99 – on orders $ 251.00 to $ 500.00
$48.99 – on Orders $ 501.00 to $ 1000.00
FREE – on Orders over $ 1001.00
Customer requesting special shipping requirements will be charged Regular courier pricing.
e.g - Direct, Rush,
All Graphic Supplies Return Policy
All returns must be requested
Defective product: The customer has to provide proof of the defect with the returned product. If the customer doesn’t provide a proof of defect, AGS will consider the return as a customer’s error. AGS will only refund the defective material and will not cover any other expenses or charges.
Shipping charges: The shipping charges for returning the product to AGS and to re-ship a new product will be paid by AGS. AGS will organize UPS to collect the defective good at the customer’s place using UPS Ground and will ship a replacement with the same shipping method as the original invoice.
Refundable Amount: Based on the product received. The refund will be based on the ratio of product returned. Printed material will be included in this calculation (weight calculation). No restocking fees are applied to return for
Credit: Credit will be issued only after confirmation of the defect and calculation of the amount received (if applicable).
In Cases of All Graphic Supplies Error
Shipping charges: The shipping charges for returning the product to AGS and to re-ship a new product will be paid by AGS. AGS will organize UPS to collect the wrong product at the customer’s place using UPS Ground and will ship a replacement with the same shipping method as the original invoice.
Refundable Amount: Based on the product received. Full refund. No restocking fees applied.
Credit: Credit will be issued only after reception of the goods and confirmation that it matches the return.
In Cases of Customer Error
Shipping Charges: The customer will have to pay for shipping back the product to AGS.
Refundable Amount: Based on the product received.
If the product is not open and in sellable condition: 25%
If at least 50% of the product is received in sellable condition: 60%
If less than 50% of the product is received in sellable condition: No refund will be issued.
Credit: Credit will be issued only after reception of goods and verification of the amount return.
Exceptions: Software must be returned unopened in its original packaging. Ink cartridges must be returned in their sealed original packaging.
There are products we offer that are not returnable; Please be aware of this when placing your order.
• Items that are heavy or large (items that ship by freight) may NOT be returned (items such as banner may not be returned. If they are defective, you will either receive a replacement or it will be repaired but we do not accept returns on items that ship by freight).
• Items that were received by the customer more than 30 days ago.
• Items that were NOT shipped by a Standard Carrier (examples of standard carriers are UPS, FedEx, or USPS) may NOT be returned.
• Items that are "special ordered/quoted" cannot be canceled or returned. • These items must be also paid for in advance (non-listed and quoted items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned).
• Items stated as non-returnable on the page from which they are ordered.
• Items that have been installed.
• Items that are electrical or electronic in nature, such as printer parts, cables, circuit boards etc.
• Special orders with "Match-to-Color" items.
• Items that are not brand new and/or missing any of the manufacturer's packaging.
• Items that have been specially manufactured for your order, e.g. tables accessories etc.
• Items that have been cut-to-order such as cut vinyl, wrap
• Items that have a shelf-life such as,
All Graphic Supplies Pricing and Product Policy
PRICING: Important Notice. Prices are subject to change without notice or obligation. All orders are billed at prices currently in effect on the shipping date. Price changes take place when there is a price change from the manufacturer or currency changes.
QUOTES: Are valid for 30 days only from date of quote. N.B. Customers need to verify that the items quoted are Correct & for their Intended Use. All Graphic Supplies in no way takes responsibility for items used in a manufactured or design scenario.
PRODUCTS: Important Notice. All items purchased should be tested & approved by the purchaser to verify that it is the right materials suitable for their application. All Graphic Supplies in no way takes responsibility for items used in a manufactured or design scenario. All Graphic Supplies do not warranty or suggest its products – Only those from the stated by
All Graphic Supplies shall not be liable for any direct, indirect or consequential damages, arising from the use or inability to use the product. This warranty is declared in lieu of any other claim, whether expressed or implied and is not subject to interpretation. In no event will All Graphic Supplies be responsible for labor, consequential or incidental damages of any kind. Samples must be submitted to All Graphic Supplies for approved laboratory testing by
Outdoor Durability Warranty Specifications
Published outdoor durability specifications for Items sold represent the expected performance. Weather conditions affecting failure will NOT be covered under any circumstances.